Money Yarns support
We're here to help
Contact Money Yarns for help with your account, subscription, budgeting tools, reports, payments or technical issues. We answer in plain English, usually within two business days.
Email: money.yarns@outlook.com
Before you email
Tell us the email address on your Money Yarns account, whether you're on iPhone, iPad, Android or the web, and what you expected to happen. Please don't send bank statements or passwords by email.
Your account
I can't sign in.
Check the email address you signed up with, then use “Forgot password” on the sign-in screen — we'll email you a reset link. If you joined with Sign in with Apple, tap the Apple button instead of typing a password.
How do I change my name, budget period or password?
Open More → Settings inside the app. Changes save straight away.
How do I delete my account?
More → Settings → Delete my account. This permanently removes your login and all your money information. It can't be undone.
Money Yarns Plus
What is Plus?
Money Yarns Plus is our optional membership — AUD $9.99 a month. It unlocks unlimited savings goals, household budgeting, Money Yarns Reports and report history, advanced What if? and Progress features, plus 20 bonus tokens when you join and 5 tokens every month.
Do I need Plus to use Money Yarns?
No. Budgeting, savings goals, debts, What if? and Progress basics are free for everyone.
Subscriptions and payments
How do I cancel Plus?
If you subscribed on your iPhone or iPad, open Settings → Apple Account → Subscriptions on your device. If you subscribed on the web, open More → Money Yarns Plus → Cancel. Plus stays active until the end of the period you've paid for.
I was charged but Plus isn't showing.
Open More → Money Yarns Plus and tap Restore purchases (iPhone/iPad) or wait a minute and reopen the app (web). If it still isn't right, email us with the date of the payment.
Can I get a refund?
Apple handles refunds for purchases made on iPhone or iPad — request one at reportaproblem.apple.com. For web payments, email us and we'll sort it out.
Reports
What is a Money Yarns Report?
A plain-English breakdown of where your money is going, built from a CSV you export from your bank or from money details you type in. Reports are part of Money Yarns Plus.
Can I upload a PDF bank statement?
Not yet — PDF statements are coming soon. Use a CSV export from your internet banking, or enter your details by hand.
How long do you keep my report?
Reports and imported transactions are kept for 12 months and then deleted automatically. You can delete any of them sooner from inside the app.
Ask Money Yarns and tokens
What are tokens?
Tokens let you ask the Money Yarns team a question about your own budget, spending or report. You get 10 when you sign up, Plus members get 20 when they join and 5 each month, and you can buy 25 tokens for AUD $4.99.
How do I ask a question?
Open Help → Ask Money Yarns (or the card on your Budget page). Each question uses 5 tokens. Your answer appears under My questions.
What if my question is declined?
Your 5 tokens are returned automatically. Questions can only be about your own Money Yarns information — for general help using the app, use the free Help form instead.
Privacy
How we handle your information is set out in our Privacy Policy.